Over 30 years ago, when I left a failing white-Collar industry in a failing economy in Texas, I did what many in my predicament did. I entered the contract security industry at near minimum wage. What I did that many others did not, was survive in the industry long enough to out earn annually what I was earning in my previous profession.
From the time we are indoctrinated into this Industry, we hear the phrase “Head on a Swivel”! This ancillary movement of moving one’s head 180 degrees side to side is taught to familiarize the specialist with scanning areas or crowds for suspicious activity or persons. At first, it’s over exaggerated, you appear to be nervous, very bobble head like, anxious, your adrenalin surges through your veins, but WHAT DO YOU SEE? If you see something, WHAT IS IT? Do you UNDERSTAND what it is you’re seeing? If so, now can you now PROJECT? And if so, can you now RESPOND? Oh, and can you do it in mili-seconds? For many, the answer is NO and for the many that can’t in truth say yes, I offer this article.
The proverb ‘manners maketh man’ derives from a shared understanding that courtesy and good manners are essential to the preservation of human interaction and relationships.
Good manners can be applied to several aspects of human life, including how we speak, the words we use, the tone of our voice, our gestures and our actions.
Celebrity protection is in some ways a unique market, however, in marketing, the more specific you can be, the more successful you will be in finding customers. This means that it’s helpful, sometimes necessary, to research, develop, and define a niche, carving out a select piece of a bigger industry to specialize in.
Given the nature of close protection and the conditions under which operators are expected to perform, it is imperative for those providing protective services to be highly developed, multi-disciplined individuals. However, beyond the obvious technical skills reqauired to execute well-drilled procedures, modern operators are expected to display more nuanced skills such as emotional intelligence, candour, judgement and resourcefulness to list but a few. So, how can understanding our personality type help us become better in our roles as close protection operatives? To answer this, we need to have a basic understanding of the factors influencing the various personality traits.
That is the brass ring in our business, AKA the sacred cow, however, on the road to eating Filet Mignon, there are bound to be several Big Mac’s along the route.
So, as we proceed on this journey to success, we have to make sure we navigate the potholes, namely, doing the job as required without becoming too comfortable in our role, leading to potentially disastrous results.
I left school at the age of sixteen with just three, very poor, O levels. Following that I floundered around doing various blue collar jobs: I’ve been a postman, a railway guard and a warehouseman, just to name three of the 20-odd occupations I have had.
I went to college and became a qualified secretary at the age of 30(ish) and after a prosperous career as a sports journalist, I went to University to get a degree in psychology at the ripe old age of 50.
After a hard training session, I was having a well earned pint of Guinness with my Jujitsu Instructor. It was over this pint that I learned that his day job was teaching unarmed combat and restraint techniques throughout the UK. “You jammy bugger!” I thought. This was the seed, the niggling idea at the back of my mind, and that was 13 year
For long-term assignments, it is very important to build up a rapport with your client / VIP and anyone else associated with the operation. Effective and good communications will not only assist you with having an easier and less stressful assignment but also keeps you up-to-date on the client’s day to day activities
CPOs are thinkers, planners, and problems solvers and are generally expected to pull rabbits from hats at short notice and we regularly do. We are employed to ensure not only the safety and security of the client but also their health and well being.